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We always welcome questions and comments.
What is cold cured foam?
Cold cured foam is a closed cell type of foam. It is made one for one in a mold. There is a formula that is mixed inside the mold, then sealed and vacuumed to ensure full and even form. Once the cavity has been completely filled, the foam is complete. The mold is opened and the cushion is complete. No added heat is used in the creation of this foam, thus the name cold cured foam. The process of producing this foam, also creates a liquid barrier on the outside of the foam piece, creating a liquid resistant cushion.
What is dual density foam?
Dual density foam is made with “slab” foam. This foam is “baked” much like a loaf of bread. The final loaf is then sliced and shaped into the cushion. When you make a dual density foam seat, you use two different densities of foam for varies reasons. In our case, our 3” foam seat is consistent of 2.5” of medium density foam on the top, or part you sit directly on; and, 0.5” of high density foam that goes along the plywood base. This allows you to have a safety zone against “bottoming out” when dropping into the chair. The dual density provides comfort for long periods of sitting, while also allowing someone to fall into the chair, and not experience a hard landing.
Can stacking chairs accommodate slanted floors?
Yes. We have custom made chairs for many different floor slants. There are a few options if you have a very small slant in the floor. If you have a more pronounced slant (large rise over run), we can also shorten the rear legs of the chair, so that you keep the intended chair pitch, even when placing it on a slanted floor. We generally recommend the use of an architect or engineer to help you calculate the amount of rear leg modification needed.
What is the “Colour Fastness Rating” on fabric for?
This can be a very important factor when helping a church choose a fabric. The standard commercial rating is usually Class 4, 40 hours. This means the fabric has been tested for 40 hours, on a fairly strong UV lamp. Now keep in mind, if a church in located in New Mexico, and has many large windows. They’re going to have a lot of UV rays hitting the chairs and fabric. It does not take long to reach that 40 hour mark. Now many fabrics will surpass their colour fastness rating by a good stretch; however, if you know you’ve got lots of natural light hitting the chairs, it may be wise to look at fabric options with longer colour fastness ratings.
Please also keep in mind, it is not only sunlight that can have UV rays associated with it; while it is the strongest, florescent lights and strong stage lighting will also contribute to UV damages. Fabric mills, included our in house Jabez fabrics, do not warranty for UV damage to the fabric, so it is important to think of this factor when deciding on your new seating.
Do you offer financing?
Yes! We have partnered with Hampton Ridge Financial. Please visit their website for financing options.
What is inside delivery?
Inside delivery requires a delivery truck to be equipped with a tail gate lift to be able to safely moved products from inside the truck. The product is then moved to a location inside the facility by the driver. Please note that this is an upcharge and not included in our standard freight quotes. The driver can only deliver were the facility allows. It will not be taken upstairs, or removed from the pallet. If the door is not large enough, the pallet will be left outside, and it is up to the receiver to move it inside from there. This option is not available on bulk loads.
What is the difference between bulk, palletized, and box shipping?
Bulk shipping is used to ship large number of chairs on a dedicated truck. Since the truck will only make between 2-4 stops, no palletizing is required. Chairs will be stacked and shrink wrapped with cardboard. The customer is required to remove the stacks of chairs from the back of the truck (no lift gate supplied) and are responsible for all packaging materials. If the driver assists in the unload, there will be a fee associated. If you do not wish to pay the fee, please inform the driver you do not wish to use that service.
Palletized shipping is used when a small number of chairs are shipped using an LTL (Less Than Load) truck. The shipment will be moved from carrier depot to carrier depot using a forklift, the palletizing will minimize shipping damage. Please note that there is a palletizing fee on small orders. You can also request palletization on larger orders; however, it will increase shipping costs quite substantially, and may cause a longer lead-time. All commercial units (Vista) will be shipped palletized, unless requested otherwise by the customer.
Box shipping is often used to send one chair at time, mostly used in commercial and health care application. The box is shipped via FexEx or UPS.
